IT Opening At GCC: IT Specialist

Here's the follow up to my prior job opening post (make sure you're read it before sending emails)

IT Specialist

Position: Full Time Support Staff Reports to: Information Technology Director

Summary:

This person’s primary role will be to live and die for the helpdesk. Ridiculous customer service and attention to detail are a must for this position. A Secondary role will be to provide assistance to the Network Administrator for server and network related tasks. We only hire sled dogs--someone who will pull with all their worth to further the mission, vision, values of GCC and the IT Department.

Primary role:

Support users by resolving 1^st-3^rd tier desktop support requests for help with desktop/laptop computers, Windows, Office and other desktop applications, Fellowship One church management software, network issues, and telephony issues

Secondary role:

Manage servers, server applications, networks, security, and phone systems

Qualifications:

· Current A+, Network+, MCSE certifications or actively pursuing certifications a plus.

· Bachelor’s degree in Computer Science or related field or actively pursuing degree completion.

· In-depth technical problem solving skills with the ability to support a wide range of technologies and escalate to vendors when necessary to resolve issues.

· Ability to support and train users on Windows XP/Vista and Microsoft Office 2007 applications; familiarity with Fellowship One church management software a plus.

· Ability to troubleshoot PC/Server hardware problems and perform repairs.

· Apple and Linux networking, hardware, software troubleshooting experience a plus.

· Ability to manage information security including permissions, passwords, firewall, anti-malware, anti-spam, and content filtration systems.

· Ability to manage business phone systems, voice mail, desktop phones, and the associated wiring infrastructure.

· At least two years current experience managing Windows 2003 server, Active Directory, Exchange server, and Windows networking.

· At least two years current experience installing, configuring, and supporting managed network switches, routers, firewalls, wireless access points, and the associated wiring infrastructure.

· Strong ability to take initiative, manage workload independently, multi-task, prioritize, document, and follow through with great attention to detail.

· Excellent personal communication skills including ability to explain technical concepts to non-technical end users.

· Ability to work under pressure, to work in a fast paced environment--going above and beyond when needed.

Essential Duties and Responsibilities:

· Actively monitor all incoming support requests, prioritize, and respond as appropriate providing weekly helpdesk reports/trends

· Maintain a high volume of completed requests with accuracy and efficiency, and provide follow up with end users to ensure satisfactory response and resolution.

· Diagnose and resolve computer software and hardware problems, escalating issues when necessary.

· Complete adds, drops, moves, and upgrades for computer, network, phone, and voicemail.

· Install and support approved desktop application software.

· Provide on-the-spot user training in software and procedures as needed.

· Develop, follow, and/or implement guidelines, strategies, standards, and procedures in conjunction with IT Staff.

· Manage Windows 2003 servers, Active Directory, Windows networking and printers, Exchange server, and other server-based applications.

· Manage information security systems including firewall, anti-malware, anti-spam, and content filtration.

· Install, configure, and support managed network switches, routers, firewalls, wireless access points, and the associated wiring infrastructure.

· Manage phone and voicemail systems and the associated wiring infrastructure.

· Maintain up to date hardware and software inventory including software licensing.

· Other duties as assigned by the IT Director.

Comments

[Jonathan Rupp]

Jason,
This really doesn't have anything to do with your IT Opening at GCC (I'm sorry), but...I would really appreciate your opinion on this real quick. I've really come to respect GCC and all that they are doing. I'm currently in the process of starting a new church up in Michigan and wonder what ChMS you recomend. I see that you use Fellowship One church management software, do you recommend any others (ie: Sould Management, Arena, Shelby Systems, etc)? I would really really appreciate a response. You can write me back at: [email protected]
Thanks so much, man...

[ryan.overton]

Hey, Im trying to get Shelby Workstation to run on linux via Wine.... it looks like it wants to start up, but crashes out... any ideas?