IT Support Openings at North Point Church

Fellow Church IT peep Ryan sent me the following job openings at North Point Community Church in Alpharetta, GA ... yup, home of Andy Stanley :-)

If you or someone you know is interested contact ryan.clevenger at northpoint dot org for more info ... they are hiring 2 people
 
TECHNOLOGY SUPPORT – NORTH POINT
North Point Ministries

Job Title:    Technology Support – North Point
Reports To:    Support Systems Manager
FLSA Status:    Exempt
 
SUMMARY
Provides excellent customer service to the North Point Ministries staff by resolving end-user
hardware and software issues, and by proactively pursuing technology solutions to improve the
efficiency and effectiveness of the organization
 
ESSENTIAL DUTIES AND RESPONSIBILITIES
•  Provides excellent end-user hardware and software support
•  Uses phone, live chat and issue tracking tools to interact with the staff, manage issues and
log activities
•  Manages processes and systems that insure technology services, including computers,
software and phones, are being delivered, managed and maintained to exceed service level
agreements
•  Coordinates with the technology support team to insure all campuses are consistently
receiving excellent customer service
•  Keeps team informed of trends in user issues, concerns and needs
•  Provides routine reports to the Support Systems Manager on all assigned budgets and
projects, and on service level measurables, including response times, resolution times and
customer satisfaction
•  Oversees contracted Customer Support Engineers and volunteers as assigned by the
Support Systems Manager
•  Proactively seeks subject matter expertise in areas that help the organization improve
efficiency, including PDA syncing, calendar and contact management, and software
functionality
•  Completes other projects as assigned by the Support Systems Manager
 
SUPERVISORY RESPONSIBILITIES
Oversees day-to-day activities of contracted Customer Support Engineers and volunteers (as
assigned by the Support Systems Manager).
 
QUALIFICATIONS
•  Bachelors Degree in relevant field and two years of experience in customer service and IT, or
equivalent combination of education and experience
•  Excellent written and verbal communication skills, with an emphasis on direct customer
interaction
 
PHYSICAL DEMANDS
Minimal
 
WORK ENVIRONMENT
Business/Professional
 
HOURS
Typically 40 hours a week, Sunday through Thursday, during normal business hours.  Occasional
event support outside of typical hours.

Comments

[Dave Lemon]

How would one apply for this position if interested ?